Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Shaping Digital Generation ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

We provide digital transformation consulting, bespoke software development, CRM implementation, and related technology services to luxury hospitality and enterprise clients. All services are customized based on client requirements and subject to separate written agreements.

3. Professional Services Agreement

Specific project terms, deliverables, timelines, and compensation are defined in individual Statement of Work (SOW) documents. These terms include:

• Project scope and deliverables
• Timeline and milestones
• Payment terms and schedule
• Intellectual property rights
• Confidentiality obligations

4. Client Obligations

Clients agree to:

• Provide accurate and complete information
• Grant necessary access to systems and resources
• Respond to requests for information in a timely manner
• Designate appropriate personnel for collaboration
• Make payments according to agreed terms

5. Intellectual Property

Unless otherwise specified in writing, all custom work product created for clients becomes the client's property upon full payment. We retain ownership of our pre-existing methodologies, frameworks, and tools. Third-party software and services remain subject to their respective licenses.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. We implement appropriate security measures to protect client data and comply with applicable data protection regulations.

7. Warranties and Disclaimers

We warrant that services will be performed in a professional manner consistent with industry standards. However, we do not guarantee specific business outcomes or results. Services are provided "as is" except as specifically stated in individual agreements.

8. Limitation of Liability

To the maximum extent permitted by law, our liability for any claims arising from our services shall not exceed the fees paid by the client for the specific services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

Either party may terminate an engagement as specified in the applicable SOW. Upon termination, client shall pay for all services performed up to the termination date. Certain obligations, including confidentiality and intellectual property provisions, survive termination.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through good-faith negotiation, and if necessary, through arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC).

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms of Service, please contact us: